Careers

Role Overview:

The Solutions Engineer Support Specialist will work closely with our Enterprise Solutions & Implementation Engineer (SE) role in a support role. The position entails working with current and prospective customers to support their business needs, along with collaborating with presales teams (sales, IT, product, marketing, product marketing) and business units at OTP under the direction of the SE. Must have the ability to successfully work with teams and individuals with diverse skills and perspectives to achieve common goals.

Responsibilities:

• Responsible for planning, organizing, managing, and communicating all phases of client assets, which includes working with client to identify the requirements for asset set up (i.e. variable template setup needed, submit to IT, testing of asset to ensure correct set up, feedback, QA and work with customer through approval)
• On assigned accounts, responsible for:
  • End of month billing
  • Updating fields on behalf of clients in system (i.e. new locations, user set-ups, adding new items, etc.)
  • Support accounts if/when they have site changes (i.e. helping secure/update landing page image, etc.)
• Maintain a detailed project plan and schedule, ensuring projects / teams / jobs stay on track
• Manage risks and escalating issues that the team can’t resolve
• Ensure deliverables are accepted and approved by the manager / stakeholder(s)
• Provide regular status updates, including project health, accomplishments, and upcoming activities
• Closing projects in a controlled manner, conducting lessons learned sessions, and obtaining project closure sign-off

Qualifications:

• Bachelor’s degree in marketing, communications, business or related field, or equivalent combination of 2-4 years experience.
• Proficiency in Microsoft applications (Word, Excel, Outlook and PowerPoint)
• Excellent oral, written and interpersonal communication skills
• Detail oriented, strong organizational skills and the ability to deliver under deadlines with a high level of accuracy
• Strong work ethic that supports working independently, under minimal supervision as well as the ability to work effectively in a collaborative team environment with a dynamic range of people
• Proven ability to provide outstanding client service
• Curious, flexible and good humored with a positive “can do” attitude
• Ability to effectively provide, receive and respond positively to constructive feedback
• Ability to prioritize, multitask, and adhere to strict deadlines, with a willingness to work extended hours during peak periods
• Goal-oriented with strong internal motivation
• Excellent communication skills across all mediums (verbal, listening, written)
• Capacity to work under deadline-driven time constraints, both independently and within a team
• Exceptional organizational skills and attention to detail
• Demonstrated problem-solving skills, with the ability to work independently and seek direction when needed
• Limited travel possible

General Info + Required Training:

• HIPAA Training (every 2 years)
• Safety Training (upon hire)
• Background Check (before hire and every year)
• OIG/SAM Check (monthly)
• Drug Screen (before hire)
• Office Hours (8 A.M – 5 P.M.)
• Medical, Dental, Vision, 401k, Paid Vacations(PTO)/Holidays/Sick Days
• Gas mileage reimbursement of $0.52, cell phone reimbursement, laptop
• While performing the duties of this job, the employee is regularly required to stand and to use hands to handle, or type; occasionally required to walk; required to sit, stoop, kneel, crouch, or crawl. Must be able to talk and to listen. The noise level in the work environment is low.

Job Summary:

The Sales Representative (SR) sells the firm’s complete product and service offering to its largest and most strategic prospects. They have a secondary focus of penetrating certain assigned customers with substantial growth opportunity, as assigned by management. The SR closes and implements complex, high-value growth opportunities within a base of named prospects (and/or customers). The SR’s most important means of interacting with customers and prospects is through face-to-face meetings.

• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. 
• Acquires new customers.
• Leads all aspects of the sales process, while calling upon other company sales resources to assist in solution development, proposal delivery, and implementation, as needed or as directed by management. 
• Sells the complete offering of company products and services. Sells products by establishing contact and developing relationships with prospects; recommending solutions. 
• Knowledge of specific vertical markets and internet infrastructure industry. Should have in-depth knowledge of the enterprise market and industries such as healthcare, retail, financial, and manufacturing. 
• Assists with new customers’ implementation by directing company implementation resources and by managing customers’ expectations and satisfaction with the implementation. 
• Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed. 
• Works with Client Services to ensure customer satisfaction and service resolution objectives are met. 
• Must be able to maintain organization, creativity, and professionalism in a fast-paced, rapidly changing environment. 
• Must have experience with development of proposals and presentations. 
• Achieves assigned sales quota. 
• Meets assigned expectations for profitability. 
• Achieves new account acquisition targets. 
• Completes required training and development objectives within the assigned time frame. 

Requirements & Training

• HIPAA Training (every 2 years)
• Safety Training (upon hire)
• Background Check (before hire and every 3 years)
• OIG/SAM (monthly)
• Drug Screen (before hire)
• Driver’s Check (before hire)

Knowledge & Skills

• Ability to communicate effectively both verbally and in writing.
• Knowledge of sales/marketing strategic planning and campaign delivery.
• Four year college degree from an accredited institution recommended.
• Minimum 6 years of outside sales experience in business-to-business sales environment.
• Prior track record of achievement in sales position recommended.
• Good leadership skill and ability to be open-minded.
• PC proficient.

Working Conditions

While performing the duties of this job, the employee is regularly required to sit. Must be able to talk and to listen. The employee must regularly lift and/or move up to 25 pounds; occasionally life and/or move up to 50 pounds.

The noise level in the work environment is moderate to loud.

Disclaimer: This is not a complete list of all responsibilities, duties, skills, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.