Careers

Job Summary:

We are seeking a talented and creative Graphic Designer/Programmer to join our dynamic Creative team focusing on Through Channel Marketing Automation Platforms. The ideal candidate will be responsible for optimizing and programming client marketing assets that drive engagement with both our client’s marketing platform and the users with. This role involves collaborating with our creative and technology teams to develop customized and personalized content using Liquid, a powerful templating language for rendering dynamic content. If you have a keen eye for design, a passion for marketing, and experience with Liquid or similar templating languages, we would love to hear from you.

Key Responsibilities:

1. Design Creation and Optimization:
   • Develop and support our clients’ visually compelling assets for various marketing campaigns for both print and digital output. Campaign assets to include but not limited to print ads, in-store marketing materials, email templates, landing pages, social media posts and direct mail.
   • Ensure designs align with client brand guidelines and overall marketing strategy.
2. Customization and Personalization:
   • Utilize Liquid and JavaScript to create dynamic, customized content for print and digital marketing output and experiences.
   • Work closely with the client success team to understand personalization requirements and implement them effectively in designs.
3. Collaboration:
   • Collaborate with sales, marketing, development and client account teams to ensure cohesive and effective campaign asset alignment and execution.
   • Participate in brainstorming sessions to generate creative ideas, concepts and solutions for client variable materials and campaigns.
4. Quality Assurance:
   • Review assets and variable templates for errors and possible solutions.
   • Conduct UI/UX testing on designs to determine what works best for different brand segments.
5. Project Management:
   • Manage multiple projects simultaneously, ensuring deadlines are consistently met.
   • Maintain organized files and document design processes for future reference.

Qualifications:

• Bachelor’s degree in Graphic Design, Visual Arts, or a related field. Equivalent work experience will also be considered.
• Proven experience as a Graphic Designer or Prepress, preferably within a marketing or advertising setting.
• Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Preferred experience with Liquid or similar templating languages for dynamic content creation.
• Portfolio showcasing a range of design work, including email templates, web designs, and social media graphics.
• Excellent communication, teamwork skills and an eagerness to learn.
• Strong attention to detail and a keen eye for aesthetics.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Knowledge of HTML and JavaScript is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• Collaborative and inclusive work environment.
• Flexible working hours and remote work options.

Application Process:

Interested candidates should submit their resume, a cover letter, and a portfolio of recent work. Applications will be reviewed on a rolling basis until the position is filled.

About OneTouchPoint:

OneTouchPoint is a leading provider of marketing automation solutions, helping businesses drive growth through personalized and data-driven marketing strategies. Our team is passionate about innovation and dedicated to delivering exceptional results for our clients.

This job description is intended to convey essential information about the scope of the Graphic Designer/Programmer role within the Creative Automation division. The responsibilities and qualifications listed are not exhaustive and may be subject to change.

Role Overview: 

This position is responsible for the technical sales/solutions engineering support for designated opportunities and client accounts across healthcare, healthcare insurance, financial services, manufacturing and retail/franchise industries. Must have the ability to empathize with customers and quickly discern their true technical needs by asking detailed and clarifying questions and presenting solutions that target those needs.

Responsibilities:

• Successfully engages with customers and prospects, using compelling, prebuilt content, decks, and demos that highlight our differentiator, with solutions built to support their individual business requirements; inspire our prospects and customers and illustrate the value of OneTouchPoint.
• Lead / participate in deal opportunity reviews. Actively work on deals, proposing strategies to help ensure the success of opportunities. Responsible for client demonstrations, technical deep dives, training and implementation (set up site in stage & production, conduct QA).
• Train support team beyond launch (Customer Service/Sales/etc) to handle account needs post launch date
• Provide technical sales support and consulting, including system and configuration suggestions, understanding and communicating system, solution, and production capabilities, project execution, SLA request feasibility, testing execution, and criteria, risk analysis, contract support.
• Collaborating with the greater pre-sales teams (sales, IT, product, marketing, product marketing) and business units at OTP. Successfully work with teams and individuals with diverse skills and perspectives to achieve common goals.
• Initiate and maintain liaison with Customers, Sales Department, IT, and all internal departments to facilitate scope creation activities.
• Serves as the liaison between client and IT to ‘translate’ business needs into technical requirements.
• Consult with product experts, IT team and internal teams as needed to ensure a complete scope of work. Discuss quotation scope of work documentation and ensure that all the requirements are captured, communicated and agreed on with customers and IT.
• Provide sales support as needed to facilitate opportunity development and accurate scope creation.
• Attend customer attended activities and demonstrations to capture information critical and required to include in scope of work.
• The SE is responsible for organizing activities, teams, and ensure resulting documentation (quote, testing documents, proposals, etc.) is completed by appropriate teams.
• Assist in maintaining the opportunity history with all required documentation and system entry requirements to assist in communication, hand-off and business continuity.
• Partner with the business (sales, IT, product, product marketing, marketing and your SE peers) to provide insights, ideas, creativity and action to ensure your team is working on the right things, at the right time and in the right manner to optimize positive outcomes
• Work successfully with key sales stakeholders to help develop compelling account and opportunity strategies, engage the appropriate pre-sales and marketing teams to support execution of the opportunities, influence 1:1 messaging and demo strategy to inspire our prospects and customers and illustrate the value of OneTouchPoint.
• Participate in continuous improvement / business improvement initiatives to ensure continuous improvement within the Sales / Solutions Engineer team.
• Expected to lead or participate in projects and initiatives across Solution Engineering to help solve problems and improve as a business. This includes such activities as managing the quality of preparation and delivery / implementation of our client work.

Execution Tasks:

• Collaborate with sales management and CCO to plan account strategies through participation in informal and formal account reviews to help ensure a customer centric approach to winning
• Personally engage and help drive deal progression on key opportunities and engage where needed to help manage activities and ensure that SE investment and activities are well planned and executed
• Create / enforce consistent presales processes, including opportunity management, preparation sessions, discoveries and workshops with the customer, dry-runs, validations, etc
• Ensure world-class demos and presentations, resulting in flawless execution
• Ensure consistency and quality in SE preparation and delivery of sales cycle steps
• With select accounts, build strategic partnerships with key decision makers in customer organization
• Be excellent and compelling at delivering presentations to customers and to internal stakeholders
• Collaborate with your SE peers to share practices, optimize resources.
• Be resourceful, creative and a true problem solver
• Ensure achievement of SE goals and objectives
• Maintain a positive work atmosphere by acting and communicating in a respectful manner to get along with customers, co-workers and management

Requirements:

• Bachelor’s Degree preferred
• Minimum 8-10 years of proven work experience in a related field preferably in healthcare, healthcare insurance, financial services, manufacturing or retail/franchise. Print production / fulfillment knowledge preferred.
• Proficient knowledge and experience with computers including all Microsoft applications, in particular Excel. Experience with SaaS based technology preferred.
• Current valid U.S. driver’s license
• Must have the ability to frequently travel within North America occasionally
• Strong leadership skills and the ability to work in a team environment
• Ability to successfully manage multiple projects and priorities
• Excellent customer service, business development and interpersonal skills
• Excellent technical communication (writing and presentation) skills
• High level of organization and attention to detail
• Must be a motivated self-starter and able to follow direction and take instruction
• Drives Result by consistently achieving results, even under tough circumstances
• Potential for up to 20% travel

General Info + Required Training:

• HIPAA Training (every 2 years)
• Safety Training (upon hire)
• Background Check (before hire and every year)
• OIG/SAM Check (monthly)
• Drug Screen (before hire)
• Office Hours (8 A.M – 5 P.M.)
• Medical, Dental, Vision, 401k, Paid Vacations(PTO)/Holidays/Sick Days
• Gas mileage reimbursement of $0.52, cell phone reimbursement, laptop
• While performing the duties of this job, the employee is regularly required to stand and to use hands to handle, or type; occasionally required to walk; required to sit, stoop, kneel, crouch, or crawl. Must be able to talk and to listen. The noise level in the work environment is low.

Role Overview:

The Solutions Engineer Support Specialist will work closely with our Enterprise Solutions & Implementation Engineer (SE) role in a support role. The position entails working with current and prospective customers to support their business needs, along with collaborating with presales teams (sales, IT, product, marketing, product marketing) and business units at OTP under the direction of the SE. Must have the ability to successfully work with teams and individuals with diverse skills and perspectives to achieve common goals.

Responsibilities:

• Responsible for planning, organizing, managing, and communicating all phases of client assets, which includes working with client to identify the requirements for asset set up (i.e. variable template setup needed, submit to IT, testing of asset to ensure correct set up, feedback, QA and work with customer through approval)
• On assigned accounts, responsible for:
  • End of month billing
  • Updating fields on behalf of clients in system (i.e. new locations, user set-ups, adding new items, etc.)
  • Support accounts if/when they have site changes (i.e. helping secure/update landing page image, etc.)
• Maintain a detailed project plan and schedule, ensuring projects / teams / jobs stay on track
• Manage risks and escalating issues that the team can’t resolve
• Ensure deliverables are accepted and approved by the manager / stakeholder(s)
• Provide regular status updates, including project health, accomplishments, and upcoming activities
• Closing projects in a controlled manner, conducting lessons learned sessions, and obtaining project closure sign-off

Qualifications:

• Bachelor’s degree in marketing, communications, business or related field, or equivalent combination of 2-4 years experience.
• Proficiency in Microsoft applications (Word, Excel, Outlook and PowerPoint)
• Excellent oral, written and interpersonal communication skills
• Detail oriented, strong organizational skills and the ability to deliver under deadlines with a high level of accuracy
• Strong work ethic that supports working independently, under minimal supervision as well as the ability to work effectively in a collaborative team environment with a dynamic range of people
• Proven ability to provide outstanding client service
• Curious, flexible and good humored with a positive “can do” attitude
• Ability to effectively provide, receive and respond positively to constructive feedback
• Ability to prioritize, multitask, and adhere to strict deadlines, with a willingness to work extended hours during peak periods
• Goal-oriented with strong internal motivation
• Excellent communication skills across all mediums (verbal, listening, written)
• Capacity to work under deadline-driven time constraints, both independently and within a team
• Exceptional organizational skills and attention to detail
• Demonstrated problem-solving skills, with the ability to work independently and seek direction when needed
• Limited travel possible

General Info + Required Training:

• HIPAA Training (every 2 years)
• Safety Training (upon hire)
• Background Check (before hire and every year)
• OIG/SAM Check (monthly)
• Drug Screen (before hire)
• Office Hours (8 A.M – 5 P.M.)
• Medical, Dental, Vision, 401k, Paid Vacations(PTO)/Holidays/Sick Days
• Gas mileage reimbursement of $0.52, cell phone reimbursement, laptop
• While performing the duties of this job, the employee is regularly required to stand and to use hands to handle, or type; occasionally required to walk; required to sit, stoop, kneel, crouch, or crawl. Must be able to talk and to listen. The noise level in the work environment is low.

Job Summary:

The Sales Representative (SR) sells the firm’s complete product and service offering to its largest and most strategic prospects. They have a secondary focus of penetrating certain assigned customers with substantial growth opportunity, as assigned by management. The SR closes and implements complex, high-value growth opportunities within a base of named prospects (and/or customers). The SR’s most important means of interacting with customers and prospects is through face-to-face meetings.

• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. 
• Acquires new customers.
• Leads all aspects of the sales process, while calling upon other company sales resources to assist in solution development, proposal delivery, and implementation, as needed or as directed by management. 
• Sells the complete offering of company products and services. Sells products by establishing contact and developing relationships with prospects; recommending solutions. 
• Knowledge of specific vertical markets and internet infrastructure industry. Should have in-depth knowledge of the enterprise market and industries such as healthcare, retail, financial, and manufacturing. 
• Assists with new customers’ implementation by directing company implementation resources and by managing customers’ expectations and satisfaction with the implementation. 
• Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed. 
• Works with Client Services to ensure customer satisfaction and service resolution objectives are met. 
• Must be able to maintain organization, creativity, and professionalism in a fast-paced, rapidly changing environment. 
• Must have experience with development of proposals and presentations. 
• Achieves assigned sales quota. 
• Meets assigned expectations for profitability. 
• Achieves new account acquisition targets. 
• Completes required training and development objectives within the assigned time frame. 

Requirements & Training

• HIPAA Training (every 2 years)
• Safety Training (upon hire)
• Background Check (before hire and every 3 years)
• OIG/SAM (monthly)
• Drug Screen (before hire)
• Driver’s Check (before hire)

Knowledge & Skills

• Ability to communicate effectively both verbally and in writing.
• Knowledge of sales/marketing strategic planning and campaign delivery.
• Four year college degree from an accredited institution recommended.
• Minimum 6 years of outside sales experience in business-to-business sales environment.
• Prior track record of achievement in sales position recommended.
• Good leadership skill and ability to be open-minded.
• PC proficient.

Working Conditions

While performing the duties of this job, the employee is regularly required to sit. Must be able to talk and to listen. The employee must regularly lift and/or move up to 25 pounds; occasionally life and/or move up to 50 pounds.

The noise level in the work environment is moderate to loud.

Disclaimer: This is not a complete list of all responsibilities, duties, skills, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.