CONNECTED PRINT & DIRECT MAIL
Physical communications that connect your brand globally.
From direct mail and customer communications to signage, sales collateral, technical publications, and regulated communications, OneTouchPoint helps organizations manage print production, distribution, and execution through one connected ecosystem.
Deliver consistent experiences across customers, members, locations, and stakeholders through physical communications that support every stage of the journey.
DISCONNECTED PRINT OPERATIONS CREATE UNNECESSARY COMPLEXITY
Enterprise print and mail programs become difficult to manage at scale.
As organizations expand across locations, vendors, fulfillment partners, and communication channels, print and mail operations often become fragmented across disconnected suppliers, workflows, and systems.
Without centralized visibility and coordination, organizations face rising production costs, operational inefficiencies, inventory challenges, slow-to-market challenges and inconsistent brand experiences.
Resulting in:
- Rising production and postage costs
- Multiple vendors and inconsistent processes
- Inventory waste and obsolete materials
- Limited visibility into spend and performance
- Operational inefficiencies across locations
- Fragmented customer and member communications
CONNECTED + SECURE PRINT OPERATIONS
Print, direct mail, and physical communications designed for enterprise scale.
Connect print production, direct mail, fulfillment, distribution, and operational workflows through one ecosystem designed to improve visibility, simplify execution, and support distributed organizations.
✓ Commercial Print & Production
Produce, manage, and distribute enterprise print materials across marketing, operations, sales, retail, and field environments.
Organizations supporting sales teams, retail locations, branch networks, franchise systems, dealer programs, operational workflows, and enterprise communications.
Enables
- Sales collateral
- Marketing materials
- Signage and grand format graphics
- Point-of-sale and retail displays
- Training and operational materials
- Technical publications and documentation
✓Direct Mail & Customer Communications
Deliver personalized, data-driven communications that connect physical experiences with customer, member, and stakeholder engagement.
Organizations managing acquisition campaigns, retention programs, customer communications, member engagement, regulated communications, and enterprise outreach.
- Personalized direct mail campaigns
- Complex variable data printing (VDP)
- Recurring, automated communications
- EOBs and member communications
- Regulatory and compliance notices
- Cross-channel campaign activation
✓Secure Customer & Member Communications
Produce and deliver sensitive customer, member, employee, and stakeholder communications with the controls, accuracy, and security required in regulated environments.
HITRUST certified.
Note: Secure email communication is available with OTP One Enage.
Healthcare organizations, health plans, insurance companies, financial institutions, government agencies, and enterprise teams managing confidential or compliance-driven communications.
- Member communications and EOBs
- Statements and transactional documents
- Regulatory and compliance notices
- Secure variable data printing
- Sensitive customer communications
- Auditability and communication tracking
CONNECTED PRINT & MAIL SERVICES
Print is just the beginning.
Enterprise marketing execution often requires ongoing coordination across campaigns, locations, fulfillment workflows, field teams, partner ecosystems, and operational environments.
OneTouchPoint provides embedded strategic and operational support designed to help organizations scale execution more effectively.
- Commercial print production
- Sales and marketing collateral
- Event, signage, and display graphics
- Point-of-sale and retail materials
- Personalized direct mail campaigns
- Automated, complex variable data printing
- EOBs and member communications
- Regulatory and compliance communications
- Technical publications and documentation
- Multi-location distribution and fulfillment
- HIPAA certified to manage PHI / PII
VALUE BY ROLE
One vendor.
All things print.
Connected print and direct mail operations help teams improve visibility, streamline execution, and drive measurable value across marketing, procurement, operations, and customer communications.
Explore the operational impact by role.
- Integrated direct mail and omnichannel campaign activation, with one vendor
- Event, signage, and experiential support
- Consistent execution across locations and channels
- Faster deployment of marketing materials, means faster to market
- Greater visibility into production and distribution
- Vendor consolidation and simplified sourcing
- Improved print inventory and visibility
- Reduced production and distribution complexity
- Better control over print and mail spend
- Operational efficiencies across locations and programs
- Secure delivery of customer, member, and regulated communications
- Support for PHI, PII, HIPAA, and HITRUST-aligned environments
- Automate personalized statements, EOBs, and transactional communications
- Improved visibility and accuracy across communication workflows
- Consistent experiences across print, mail, and physical channels
THE OTP DIFFERENCE
Disconnected workflows vs. connected execution.
Traditional marketing service providers execute isolated projects.
OneTouchPoint connects campaigns, creative, activation, fulfillment, and distributed execution through one operational ecosystem.
| Dimension | Traditional Marketing Service Providers | OneTouchPoint |
|---|---|---|
| Strategic Role | Delivering isolated marketing services | Connecting campaigns, creative, and execution |
| Operational Model | Siloed agency and vendor workflows | Connected workflows and ecosystem |
| Campaign Execution | Manual coordination across teams | Automated and tech-led distributed activation |
| Creative Execution | One-off production support | Scalable reusable creative workflows |
| Field Enablement | Disconnected local execution | Governed distributed activation |
| Execution Visibility(s) | Limited operational insight | Connected and centralized execution visibility |
DID YOU KNOW?
We carry multiple certifications around our commercial print services that ensure print quality, processes and various standards.
- G7® Compliant
- 3M™ MCS™ WARRANTY CERTIFICATION
Learn more about our certifications here.
PRINT & COMMUNICATIONS INSIGHTS
Operational insights for enterprise print, mail, and customer communications.
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