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Bringing Brands
to Life

One partner for the flawless execution of modern brand programs at scale.

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Form. Meet Function.

We work with leading brands to make beautifully-crafted marketing assets that are produced at scale. OneTouchPoint elevates brand awareness, increases margins and speeds time-to-market for some of the world’s most successful companies.

Our capabilities span state-of-the-art printing, national and localized marketing execution, digital marketing, fulfillment and related services delivered rapidly from facilities nationwide.

More than 3,000 customers, including Fortune 500 companies in the manufacturing, franchise, retail, healthcare and financial services, trust OneTouchPoint to increase the return on their marketing investment, one touchpoint at a time.

Market

Marketing Services

Leverage best practices, domain expertise and 1:1 professional service support & training to help brands and local business units create proven, integrated marketing campaigns, leveraging traditional, social and digital channels – while increasing ROI and reducing corporate marketing workload.

Professional Services

Leverage over 20+ years of experience working with multi-location organizations, across various industries and sizes, our team is here to help you with your marketing needs.

  • Strategic Consultation & Planning
  • Best Practice Guidance
  • 1:1 Support
  • Training & Education
Local Campaign Strategy

Protect your overall brand messaging, while enabling the localization and customization of assets. Easily execute localized multichannel marketing campaigns and monitor performance.

  • Campaign Strategy & Execution
  • Timeline Management
  • Support
  • Remarketing
Email

Communicate with customers at the brand or local level anytime; track performance and engagement.

  • Brand Templates
  • Campaign Analytics
Microsites & Landing Pages

Add a microsite for each of your locations to capitalize on local SEO and “near me” searches. Personalize and publish microsites or landing pages as needed and capture generated leads for additional follow up.

  • SEO-Optimized Microsites
  • Consistent Brand Layouts
  • Personalized Microsites & Landing Pages
Direct Mail

Turnkey Direct Mail includes localization of mailed pieces using variable data, integrated list rental features and scheduled publishing capabilities, making it easy to execute local targeted campaigns.

  • List Rentals
  • POS System Integration for Tracking
  • Integrated Technology to Localize Assets
  • Budget Setting at Campaign Level
Every Door Direct Mail®

Our easy-to-use, online campaign builder allows you to localize content and select specific EDDM routes, letting you customize messages and offers to specific neighborhoods.

  • Advanced Mapping Tool
  • Templated Marketing Assets
  • Audience Targeting
  • POS System Integration for Tracking
Promotional Products

Expand brand awareness by providing affiliates with a cache of gifts, giveaways and promotional items, all personalized with your logo.

  • Customizable Goods
Web-to-Print

Quickly update materials at any time to adhere to corporate policy mandates, required legal changes and/or new marketing campaigns, messaging or simple copy edits, while eliminating waste and saving cycle time and storage dollars.

  • Brand Approved Templates
  • Localize Content
  • Self-Service Access

Digital Marketing

Identify, build, and target an audience with paid search, display ads, retargeting, social media ads and social media and reputation management, our technology, and team work with brands to build prescriptive, localized digital campaigns that see results.

Retargeting

Keep your brand at the forefront and increase brand awareness (as well as ROI) by focusing advertising spend on consumers that have already indicated an affinity of your brand.

  • Conversion Optimization
  • Brand Awareness
Display Ads

Promote your business using Dynamic Display Campaigns with audience profile and geographic targeting or use data match display to supplement other customer connection marketing efforts.

  • Display Ad Strategy & Creative
  • Performance Monitoring
  • Localized Targeting

Reputation & Social Media Management

Post brand compliant, localized social media content automatically to affiliates’ Facebook, Twitter and Instagram accounts in real-time. Easily monitor and respond to what customers are saying and survey customers for additional positive reviews.

Localized Social Media Content Creation

Our team of experts can craft your localized social media marketing strategies, then oversee the creation, distribution, management and measurement of your social content, ensuring a consistent voices across your brand and locations.

  • Broad & Localized Messaging Options
  • Consistent Brand Voice
  • Pre-approved Content Library
Social Media Management

Automate content posts to social media accounts in real-time. Posts can be scheduled across all accounts or localized based on affiliates/franchise(s).

  • Social Media Strategy & Execution
  • Approval & Scheduling Options
  • Performance Monitoring
Reputation Monitoring & Management

Monitor and respond to consumers interacting with your brand across social media channels. Survey your customers for additional positive reviews.

  • Customer Response Management
  • Customer Surveys

Manage

Brand Management

Manage and distribute marketing assets from a single platform. Control your brand by creating pre-approved libraries of content and creative assets – from ads, email copy, presentations, sales materials, logos and more – with 1:1 level privacy controls that control budgets, access and template customization. Then we’ll print, pack and ship the orders on-demand.

Digital Asset Management

All of your content in a single place. Allow for regional locations to customize assets, while protecting your brand and keeping costs inline.

  • Product Library
  • Custom Templates
  • Variable Data Templates
  • Purchase / Download / Email Assets
  • Digital Asset Management
Brand Control

Lock down global branding elements and styles, while providing flexibility to marketing teams to customize content.

  • Branded Site (Color / Logo)
  • Custom Site
  • Lock-down Specific Content
  • Dynamic Kitting
  • Kitting On-Demand

Order Management

OneTouchPoint’s inventory and order management system, was created to help you effectively manage ordering for all your brand materials. A flexible setup allows you to create automated programs — like ongoing monthly orders, give access to authorized internal teams to personalize and order collateral as needed, or allow end consumers to purchase and pay directly from you.

Scheduled Programs

Automate your scheduled weekly, monthly or custom programs based on your business needs, and OTP will execute - process, package, mail or ship directly to your consumers based on business rules.

  • Healthcare Directories
  • Benefit Cards
  • Loyalty Programs
  • Programatic financial statements
  • 1:1 Perfect Match Mailing
  • Secure Environment
One-Shot Orders

Consumer driven, 1:1 orders are processed via shopping cart and then packed and shipped to your end user.

  • New Store Opening kits
  • Product Samples
  • Various Payment Types
Financial Controls

Our goal is to fully understand your workflow processes and then identify ways to make things easier and more efficient. We will work with you to identify cost-saving ideas and will present recommendations.

  • Multiple Price Lists
  • Flexible Payment Options
  • Payment Processing
  • International Currencies
  • Sales Tax
  • 3rd Party Billing
Inventory Management

Monitor inventory usage levels and develop a usage history. This information will influence your fulfillment management programs, which are based on print-on-demand technology, automatic reorder levels, and fully integrated computerized inventory locations, receipts and withdrawals.

  • Inventory Management
  • Inventory Alerts
  • Inventory Planning & Control
  • Order Management & Fulfillment
  • Order Splitting
  • Multiple Supplier Integrations
  • Just-In-Time (JIT) vendor-managed inventory
Security & Compliance

Lock down content to ensure forms and collateral remain compliant with state and federal regulations across locations and execute HIPAA compliant patient communication and marketing campaigns with our secure mailing services capabilities.

  • Role-based Access Controls
  • Secure Checkout
  • Training
Payment Options

Secure payment processing for all orders - whether B2B or B2C. Our flexibility allows you to set-up charge codes, MDF funds or accept credit card payments.

  • User Level Pricing Structures
  • Various Payment Options

Managed Services

Procurement leaders need to not only contain costs but minimize risk across the supply chain - from supplier management, to ensuring quality, on-time delivery and monitoring inventory - all of which can have a direct impact to the organizations’ bottom line

Vendor Managed Inventory

We ensure that your product inventory is physically inspected, appropriately stocked, and maintaining minimal inventory levels based actual usage and your business requirements. All inventory can be delivered directly to your manufacturing lines, store locations, and other facilities as needed to support your business operations.

  • On-site Inventory Experts
  • Business Operation Support
Competitive Bidding

Whether via volume discounts, rebate programs, year-over-year savings of a certain percent, etc… we are committed to lowering your document management costs and will provide competitive pricing through the term of our contract.

  • Certified Supplier Network
  • Multiple Bidding
  • Automated Bidding
Procurement

We assign a program manager to offer both technical and administrative support in managing the print & marketing collateral procurement and production process.

  • eProcurement Software
  • EDI-based Invoicing
  • PO Tracking
  • Itemized Invoicing

Produce

Printing

From design control, format, color, paper and quantity, to full-scale technology solutions that drive and manage your entire print program, we’ll deliver solutions that provide maximum efficiency in product output, timing and cost.

Digital Print On-Demand

Reduce costs by printing only what you need. Our national presence ensures your projects are delivered in days—not weeks. Increase response rates and conversion by personalizing your pieces. Our technology makes it easy to customize.

  • Full Color Printing
  • Black & White
  • Tone & Inkjet
  • UV Coating
Lithographic Print

With more than 30 sheetfed and web offset presses across our national locations, OneTouchPoint can efficiently manage and produce large quantities of high-quality professional products from technical publications, menus, brochures and booklets to beautifully crafted marketing collateral.

  • Black & White
  • Full Color Printing
  • Up to 10 Colors
  • PMS Perfect Match
  • Pantone Color Match
  • UV Coating
  • Quantities of 1,000 to 1,000,000+
  • Array of Paper Types & Sizes
  • Custom Inks
  • Commercial Sheet Feed Print
  • Web Offset Print
Variable Print

We offer full variable color content along with print-on-demand digital printing services, making it easy for any client to customize and personalize targeted materials to connect with recipients one-to-one.

  • 1-to-1 Marketing Pieces
  • Personalized Content
  • Variable Images
Grand Format

We produce Grand-format, full-color custom graphics that are both high impact and high quality to support the business & industries we serve. We can create nearly anything, in any size – based on your brand specifications.

  • Directional Signage
  • Sponsor Banners
  • Fence Banners
  • Window Graphics
  • Temporary Wall Graphics
  • Event Stage Banners
  • Pop-Up Banners
  • Floor Graphics
  • Trade Show Collateral
  • Vehicle Wraps
  • Point of Purchase
  • Custom Signage
  • Up to 126” wide
  • Full Color
  • 3M™ MCS™ Certified
  • Nationwide Installation
  • Print on nearly any size, or substrate

Packaging

Design the perfect packaging for your products and trust OneTouchPoint to bring your designs to life. We have all of the die cutters, folders, stitchers, gluers and binders needed to create your packaging masterpiece.

Custom Packaging

We provide the templates and tools for your package designs to be print ready. Our beautifully constructed packaging will showcase your products, and delight your customers.

  • Gable Style Carton with Auto Bottom
  • Roll End Trays with Lid (Small & Large)
  • Pillow Pack
  • Reverse Tuck Carton
  • Book Style Box with Well
  • Seal End Box
  • CD Holder
  • Straight Tuck End with Side Hang Tab
  • Bag Box with Automatic Bottom
  • Credential Box
  • Automatic Bottom and Tuck Top
  • Push Lock Bottom (1-2-3)
  • Presentation Kit with Tray
  • Display Box with Interior Partition
Unique Die-Cutting

Feature your designs in custom shapes and forms with our collection of top of the line die cutting machines.

  • Hang Tag (Wobbler)
  • Custom Mailer
  • 3D Mailer
  • Brochure Holder with Built-in Easel
  • Pocket Folder
  • Neck Hanger (Bottle Topper)
Test Market Packaging

Leverage our in-house design experts and years of packaging experience to create custom prototype packaging or your new product or mailing.

  • In-house Designer
  • Product Packaging Prototyping
  • Mailer Prototyping
  • Quantities of 1 - 1,000,000+

Finishing

Once your piece is printed, OneTouchPoint provides comprehensive finishing and binding services to create sturdy, bound print products.

Full-Service Bindery

From collating, numbering, to stitching and shrink wrapping, we have you covered with a wide range of bindery and finishing services.

  • Folding
  • Drilling
  • Tabs
  • Perfect Binding
  • Coil / Comb Binding
Laminating

Laminating extends the life and impact of your printed products.

  • Moisture Resistant
  • Durability
  • Fold Resistant
Bound Products

From product to assemble, the bound products that come off our line are QA’ed and packaged for direct distribution.

  • Tape Binding
  • Shrink Wrapping
  • Collating & Kitting

Distribute

Mailing

From initial address hygiene and CASS/NCOA certification to intelligent inserting, carrier route coding, five digit and First Class pre-sorting, we have the solutions in place to help maximize your direct mail return on investment.

Direct Mail

We mail over 155 million pieces of mail each year, and have USPS experts on staff to ensure your mail pieces meet all regulations and are mailed at the most cost-effective rates possible.

  • Outbound Mailings
  • Personalization
  • 1:1 communications
  • Every Door Direct Mail (EDDM)
  • List Rental
Mailing Services

We offer comprehensive, onsite mailing services and have a long history of working with complex postal regulations and requirements. And due to our knowledge, expertise and volume of mail, we offer deep postal discounts without sacrificing quality or speed.

  • USPS on-site
  • CASS-certify / NCOA
  • Perfect Match Intelligent inserting
  • IMB – Intelligent Mail Barcode
  • Every Door Direct Mail® (EDDM)
  • Presort / Post sort
  • Perfect Match Inserter
  • Presort / Co-Mingling
  • Data Quality Assurance / Address Hygiene

Fulfillment

All fulfillment items are managed online via our U.Connect platform and assembled and shipped based on your specific business rules.

Online Order Management

We process thousands of orders and line items each month direct to the consumer. Our fill accuracy rates exceed 99%. In addition, we can integrate directly with your eCommerce solution for direct fulfillment of online orders.

  • Prepress Review
  • Proofing and Approval
  • Variable / Customized Print
  • Distributed Fulfillment Centers
  • Integration Capabilities
Order Expediting & Tracking

For items that are in finished goods inventory, OneTouchPoint can ship all rush/expedited (next-day delivery requests) and international orders the same day.

  • Shipment Tracking
  • Published Shipping Times
  • Delivery Notifications
Inventory Management

Monitor inventory usage levels and develop a usage history. This information will influence your fulfillment management programs, which are based on print-on-demand technology, automatic reorder levels, and fully integrated computerized inventory locations, receipts and withdrawals.

  • Inventory Management
  • Inventory Alerts
  • Inventory Planning & Control
  • Multiple Supplier Integrations
  • Just-In-Time (JIT) vendor-managed inventory

Warehousing

OneTouchPoint currently manages seven nationwide fulfillment warehouse centers with over 200,000 square feet of storage space to accommodate both portable and stationary picking locations.

Nationwide and Global Support

We have every region of the United States covered with seven warehouse facilities, including global support in strategic countries.

  • 3PL Integrations
  • National Presence
  • Global Support (Mexico, Singapore, China)
Bar Coding

All warehouse locations are barcoded. Pick slips and pack slips are also barcoded and are scanned into the U.Connect system during the order fulfillment process for real time order and inventory tracking.

  • Multiple SKUs
  • Realtime Inventory Controls
Bulk Receiving

New items, replacement stock for existing item(s) in inventory, revisions to existing items, and items for special projects or distribution arriving at OneTouchPoint are unloaded and verified for acceptable quality and quantity.

  • Quality & Count Accuracy
  • Physical Inventory Management
  • Real-time Electronic Inventory
  • Overstock Locations
SKU Management

Receiving and processing of SKU lists with annual volumes and volume discounting.

  • SKU Barcoding
  • SKU Inventory Reporting
  • SKU Specific Storage

Kitting

We deliver a high rate of savings through ready-to-ship static and/or dynamic kits, on-demand. Once an order is received, fulfillment teams preassemble your parts, samples and printed materials at a dedicated pick & pack station–day-in and day-out. We process thousands of fulfillment orders, including the manufacture and assembly of unique kits every day.

Kitting & Assembly, Pick & Pack

With portable and stationary picking locations, your items are stored at our warehoused and maintained in quick pick shelf areas to facilitate fast turnaround.

  • Portable and/or Stationary Locations
  • Print-on-Demand Process Oriented
  • Bulk Storage
  • Quick Pick Shelfs
Mass, Push Roll-Outs

When launching a new marketing push, or delivering samples in mass over a short period of time, we have the scale to deliver all of your products at just-in-time speed.

  • Product Swatches
  • Branded Materials
  • OEM Supply Integration
Collateral Programs

Whether your collateral is to be delivered to your customers at the time of purchase, or incorporated into your manufacturing process, we provide seamless coordination with your supply chain.

  • Kitted for Manufacturing
  • Kitted Pre- or Post-sale
  • Franchise Starter Packs
  • New Store Opening Kits (NSO)
Parts & Samples Distribution

We manage and control all printed collateral, from user manuals to marketing collateral, and receive, store, assemble, and ship your parts direct to the customer.

  • Online Ordering
  • Product Samples
  • User Manuals
  • Product Specs and Datasheets
  • Branded Content

Analyze

Business Intelligence & Reporting

Get access to real-time production status and inventory levels, keep track of your costs at the customer account level and rolled up to each line-of-business, have custom reports made, integrate with Salesforce, ERPs, or other 3rd party platforms and track important information about your assets, documents and other items, including download logs, ordering patterns, revision cycles, and corporate-wide spend.

With our BI & Reporting suite, you have complete line-of-sight on your marketing supply chain ROI.

Off-the-Shelf Reporting

We offer comprehensive reporting across all of our service lines enabling you to drill-down into your business metrics.

  • Order Reports
  • Usage Reports
  • Mail Reports
  • Scheduled Auditing
  • Inventory Reports
  • Billing Reports
  • Cost Savings Reports
Custom Reporting

Custom reports can be created to help dig in to specific metrics, in the view that you want to see. Send accurate and up-to-date product information to your CRM or database.

  • Data Feeds
  • ERP Integration
  • CRM Integration
  • Custom Reports
Data Analysis

Get insight into your campaigns to help improve engagement.

  • Segmentation
  • Integration
  • Analysis
  • Management