Sneak peek! The new OneTouchPoint home page is live in preview. See how Connected Brand Experience™ comes to life from the first scroll.

Sneak peek! The new OneTouchPoint home page is live in preview. See how Connected Brand Experience™ comes to life from the first scroll.

OTP One® Platform

Govern distributed brand operations through one connected ecosystem

OTP One connects governance, campaign activation, fulfillment, merchandise programs, reporting, and operational workflows across distributed teams, locations, partner ecosystems, and franchise networks.

Built for enterprise organizations that need scalable execution, centralized visibility, and localized activation without operational fragmentation.

Included in Forrester's The Partner Marketing Automation Platforms for B2B Landscape, Q3 2026.

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. This report is part of a broader collection of Forrester resources, including interactive models, frameworks, tools, data, and access to analyst guidance. For more information, read about Forrester’s objectivity here . 

built for enterprise execution teams

One connected ecosystem
across the business

Marketing

Consistent execution across channels, locations, and distributed campaigns

Procurement

Reduce vendor sprawl while improving operational visibility and control

Technology

Govern integrations, workflows, permissions, and execution infrastructure centrally

Operations

Streamline fulfillment, approvals, reporting, and operational workflows at scale

Field Teams

Activate localized campaigns within centralized brand guardrails

HR

Coordinate onboarding kits, merchandise programs, and distributed fulfillment experiences

Govern once. Execute everywhere. Power Connected Brand Experience™.
THE EXECUTION GAP

Enterprise execution breaks down across disconnected systems – OTP fixes that.

Fragmented Execution Resulting In With the OTP One Connected Ecosystem Creating Operational Impact
Disconnected systems Connected operational workflows Greater execution visibility
Inconsistent local execution Governed distributed activation More consistent brand experiences
Vendor sprawl Centralized operational ecosystem Simplified vendor management
Manual fulfillment workflows Integrated production and fulfillment Faster operational execution
Siloed partner activation Connected partner ecosystem Scalable distributed activation
Limited reporting visibility Connected partner ecosystems Better operatioonal decision-making

OTP One powers Connected Brand Experience™ by connecting governance, activation, fulfillment, reporting, merchandise programs, and distributed operations into one connected operating model.

the platform | OTP One®

Connected operational capabilities built for enterprise execution.

FOUNDATIONAL LAYER

Centralized governance, permissions, approvals, and operational brand controls designed to support connected execution across distributed organizations.

Always on core capabilities

“+” = add-on capability

OPTIONAL EXECUTION CAPABILITIES

Scale localized content activation and brand-compliant personalization across distributed environments.

Activate distributed campaigns across channels, locations, partners, and franchise networks.

Connect fulfillment, sourcing, inventory, and operational distribution into one execution ecosystem.

Gain operational visibility into execution, fulfillment, activation, and enterprise performance workflows.

OTP One® Platform

Govern once.
Execute everywhere

OTP One connects brand governance, local marketing, production and fulfillment in one platform – giving distributed teams the freedom to move and enterprise leaders the control to scale.

One connected ecosystem across the business

1

Marketing

Consistent execution across channels, locations, and distributed campaigns

2

Procurement

Reduce vendor sprawl while improving operational visibility and control

3

Technology

Govern integrations, workflows, permissions, and execution infrastructure centrally

4

Operations

Streamline fulfillment, approvals, reporting, and operational workflows at scale

5

Field Teams

Activate localized campaigns within centralized brand guardrails

6

HR

Coordinate onboarding kits, merchandise programs, and distributed fulfillment experiences

built for enterprise execution teams
THE EXECUTION GAP

Enterprise execution breaks down across disconnected systems – OTP fixes that

Fragmented Execution Resulting In With the OTP One Connected Ecosystem Creating Operational Impact
Disconnected systems Connected operational workflows Greater execution visibility
Inconsistent local execution Governed distributed activation More consistent brand experiences
Vendor sprawl Centralized operational ecosystem Simplified vendor management
Manual fulfillment workflows Integrated production and fulfillment Faster operational execution
Siloed partner activation Connected partner ecosystem Scalable distributed activation
Limited reporting visibility Connected partner ecosystems Better operational decision-making

OTP One operationalizes execution by connecting governance, activation, fulfillment, reporting, merchandise programs, and distributed operations into one connected operating model.

the platform | OTP One®

Connected operational capabilities built for enterprise execution

FOUNDATIONAL LAYER

Enterprise Brand Control & Asset Management Solutions

Centralized governance, permissions, approvals, and operational brand controls designed to support connected execution across distributed organizations.

FOUNDATIONAL LAYER

Always on core capabilities

Access Controls
  • Admin controls / oversight
  • Asset-level admin controls
  • Access levels / rights management +
  • Automated approval workflows +
BI & Analytics
  • Standard BI + reporting
  • Ensure brand / legal compliance
  • Custom analytics +
  • Custom insight and reports +
Compliance
  • Ensure brand / legal compliance
  • HITRUST certified +
  • HIPAA compliant +
  • Secure checkout / PCI +
Security
  • ISO:9001:2015 certification
  • SOC 2 (service organization control) certification
  • Rights management
  • Data compliance: GDPR / CCPR
  • Data encryption
  • Penetration tested and certified
  • Intrusion detection system
  • Daily backups
  • SSO+
Operational Controls
  • Integration with OTP production, print, fulfillment & warehousing services
  • Secure checkout & payment processing using Stripe
  • Sales tax calculation
  • Complete inventory management – alerts, planning & control
  • Shipping, estimation & tracking
  • Co-op management +
Custom Site Branding
  • Custom landing page message
  • Standard branded site
  • Custom categories
  • Vanity URLs (hosting) +
OPTIONAL EXECUTION CAPABILITIES

Extend the platform, layer by layer

Each layer builds on the Brand foundation. Add only the execution capabilities your operation needs – and connect them into one system.

One Create

Scale localized content activation and brand-compliant personalization across distributed environments.

INCLUDED CAPABILITIES
Design & Content Collaboration

One Engage

Activate distributed campaigns across channels, locations, partners, and franchise networks.

INCLUDED CAPABILITIES
Professional Services

Direct mail EDDM

Personalized direct mail

1-to-1 marketing pieces

Complex, variable data /images

Integrated lists purchases through Acxiom

One Extend

Connect fulfillment, sourcing, inventory, and operational distribution into one execution ecosystem.

INCLUDED CAPABILITIES
Platform Integrations

One Intelligence

Gain operational visibility into execution, fulfillment, activation, and enterprise performance workflows.

INCLUDED CAPABILITIES
Data Integrations
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